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Price, Refund & Shipping


We accept Interac e-Transfer.

All products and/or services on our website are subject to prices changes and availability.

Returns and Refunds

All sales are final. There is no returns or refunds. However, in certain special cases, an agreement can be reached. Contact us and we will discuss it.


We ship international from Canada. All customers are required to pay for the customs, duties and brokerage if they are in another country. Pristine will not be held responsible for any of these fees.

Most orders are processed within 24 hours but some may take 48 to 72 hours (for example if an order has been done on a week-end). All orders will have a tracking number that will be sent to the customers.

We reserve the rights to charge a higher and additional cost of shipping if the destination's location is remote and cost more than what is expected.

We ship using more than adequate packaging, the carrier is responsible for damaged items during shipping. If anything is broken, you will have to fill out a damaged claim report to the carrier.